FAQs

We have put together a list of the most frequently asked questions asked of us by our parents. Of course, if you have any further questions please do not hesitate to ask!

How do I make extra bookings?

Advance or same-day extra bookings must only be requested by email. We endeavour to respond very quickly to all extra booking requests and emails in general.

Can I swap sessions or bookings already made?

Due to advanced staffing and school collection arrangements, the exchanging or swapping of sessions or bookings is not permitted.

How much notice do you require in order to permanently alter sessions on a like-for-like basis?

If you wish to alter a booking pattern please email us and we will advise of the possibilities.

How are fees calculated?

Fees are calculated on a daily basis dependent on the number of days during a term given a child’s booking pattern. Fees are payable in accordance with the Club’s Terms and Conditions.

How do I pay for extra bookings?

Extra booking will typically be invoiced during the same week and are payable upon receipt of invoice.

Do you accept childcare vouchers?

We accept all childcare vouchers – please note voucher payments must have your child’s full name as the reference. It takes 5-7 days for us to receive childcare vouchers from the point they are sent via your voucher company. Therefore we kindly ask that all vouchers must be sent to us by the voucher company in good time to reach us by the specified payment deadlines.

Will my child be eligible for the early education funding (EEF)?

Once children start in Reception Year at school they are no longer eligible for the 3 and 4 year old funding.

What food is provided for the children?

Breakfast, tea and snacks are provided. Juice and water is available throughout the day. Lunch is also provided during the School Holiday Club.

Do I need to let you know if my child will not be attending the Club on any given day?

Please contact the Club to let us know as far in advance as possible, and the latest 24 hours prior except in the case of illness. In the case of illness, notification must be received no later than 8am in the mornings ahead of school drop-off and 2pm in the afternoon in readiness for school collection.

Due to the importance of absence notifications and their impact on transport arrangements, failure to always comply with the notification timescales may result in the termination of a place without refund.

It is important we are aware for the purposes of transport and school arrangements and also any communicable illnesses. Full fees will still be required if your child does not attend due to general absence, holiday or ill health.

How long will my child need to be absent from the Club if they are ill and do we have to pay?

Please see our Illness section within the Parent Zone of our website. As a Club we follow the Government’s Health and Protection guidelines. Full fees will still be required if your child does not attend due to ill health.

Can my child attend the Club if they are on medication?

Yes if it is prescribed by a doctor and one dose has been administered prior to attending the Club in case of any allergic reaction.

What information should I expect to be given about my child’s time at the Club?

The staff will communicate information on your child’s day with you at pick-up. All other communication is made by email.

Do you have parent’s evenings?

We do not hold Parent’s evenings as your child’s school are the principal providers of education for the age group we care for.

How do I inform you if I have changed my contact details?

Please email us as soon as your details change.

How much notice do you require if I wish to cancel my child’s place?

Places are booked on a term by term basis and cannot be cancelled for a refund mid-term.